BCM/DR: Understanding Want and Need

BIA results can help determine many aspects of the BCM/DR program to come; they validate what is required – and what’s not. And what’s required and what’s not is determined through the development of the various strategies and approaches that are created as a result of the BIA findings. However, that doesn’t stop individuals of all levels from believing they know what they require for their restoration and recovery strategy regardless of what the BIA findings state.

This is because many individuals have a difficult time comprehending that they may not be the most important area within the organization and thus, aren’t required to be available immediately. And if a department – or particular aspects of a department – aren’t required immediately after a disaster, many will disregard that fact and begin to state what they must have; what they want vs. what they actually need.

The difference between want and need is something that all BCM/DR practitioners must clearly understand and communicate to department leads; especially those responsible for acquiring, developing and implementing the various strategies required to address BIA findings.

A department that is not required to have its processes become immediately available after a disaster will want specific action to be taken so they can become available sooner but resources, BIA findings and cost will determine that it is not needed.

Sometimes business people – even some IT personnel – will state they want something but there isn’t any information / data to back up their requirement. The BIA and resulting continuity, restoration and recovery strategies required to address those findings, determines what is needed and what isn’t. Here’s the difference between want and need:

• Need is based on what the agreed-to BAI findings state is required – based on the strategy developed. Then you know what you need and it separates from the want.
• Want is based on feelings and desire, and no one wants their department processes to be formally classed as not being required during a disaster – or at least not immediately required.

Need is something that if isn’t available, a department that wants to be up and running cannot be up and running because dependencies required to run the department (i.e. items that arrive from other departments) aren’t available or aren’t required based on BIA findings. So even then, when a department wants to be available, it still can’t become available because one of its dependencies aren’t needed. So even when people state they know what they want and what they believe they need, the BCM/DR professional must ensure that the strategy departments want aligns to the strategy the organization needs.

Make sure you know the difference and if asked why something isn’t provisioned for, you’ll understand – through the BIA findings – the reason.

© StoneRoad 2014
A.Alex Fullick has over 17 years experience working in Business Continuity and is the author of numerous books, including “Heads in the Sand” and “BIA: Building the Foundation for a Strong Business Continuity Program.”

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