BCM & DR Communications: Telling Only Half the Story.

This last week has been quite the week for pedestrian and vehicle collisions and accidents. We even had a few people die this week due to such incidents. Yes, I feel for the friends and families of those that have been impacted yet, what struck me most about each situation, was the communication messages being conveyed.

IT’s easy to blame one side of the situation and in many cases that might be reality. But just like in BCM and DR, we must convey a message that everyone can understand. The communications have to be straight to it and yet be articulate enough for people of any walk of life to understand the message – and have it retained. They can’t just be to one side of the situation. Here’s what I mean.

Immediately after the first accident the police and responding Emergency Medical Services (EMS) personnel were placing the blame for the traffic incidents on the shoulders of those driving; there was no responsibility placed on the side of the pedestrian. I found this odd because it was clean in some of the situations that the pedestrian wasn’t following the rules set out for them and the reminder about the rules wasn’t coming from the police of EMS; it was only directed at the vehicle operators. Continue reading

We’re pleased to announce the new book by StoneRoad founder, A. Alex Fullick, is now available: “Testing Disaster Recovery and Business Continuity Plans: How to Plan and Execute Successful Tests”.  It comes on the heals of his successful book “Business Impact Analysis”. Like all of Mr. Fullick’s books, they are all based on real-world hands-on experiences taken from nearly 20 years in the BCM/DR industry.  Get your copy at amazon.com  or at our own shop on stone-road.com. Read the full press release below! Regards, The StoneRoad Team ************************************************** Continue reading

BCM & DR: Do We Hide Behind Technology?

If you’re like me, you gets lots of emails concerning Business Continuity, Disaster Recovery and Emergency Response advertisements. I even see lots of adverts in the industry journals and magazine’s; all of which say that the product they’re selling will help you with this problem or that problem. Many even say that with their product you’ll be able to communicate better. I’m not so sure about that last part. Continue reading

What’s the Fuss About Ebola Self Quarantine?

I don’t get the fuss over wanting people to self-quarantine themselves if they’ve been to, come from or passed through any area that has or has the potential to have, Ebola-like cases. What’s the big deal?

I recall when SARS was seemingly running rampant back about 10 years ago (give or take) that one of the instructions was that if you were in contact with – or could have come in contact with – anyone who may have SARS-like symptoms to stay home for a few days to monitor yourself. You even had to call into a hotline and report yourself. Continue reading

Canadian Disaster and Emergency Planning Changes Forever – Today (October 22, 2014)

Something was bound to happen eventually.  Isn’t that what disaster planning all about; prepare for the unplanned events that can throw things in chaos?   After years of never experiencing any sort of terrorist actions, today that changed in Ottawa, Canada.   Terrorists, which is what they attackers are being called at the moment, shot and killed a RCMP officer guarding the Canadian War Memorial and stormed the Parliament building, where Members of Parliament were actually on site.  On Monday – Oct 20/14 – a radical ran down two Canadian soldiers in uniform; one later dying in hospital. Continue reading

BCM / DR: A Single Solution for Everyone?

What if there was only a single BCM/DR methodology that all organizations would follow? Would it be able to address the specific concerns of particular industries or generalize to the point where it adds no value? Would it be able to address all situations, all possible scenarios and all industries in all countries? How could any single methodology address every situation and every minute detail; taking into account language interpretation, definitions and culture? Could it be done?

If everything was the same and the same perspectives were leveraged it would make sense for what satisfies the needs of a manufacturer to use the same rationale that suits an insurance company. But that is impossible isn’t it? There are other concerns for a manufacturer has that an insurance company wouldn’t. That’s like saying what is good for one person is good for another. Well, we know that’s not correct because we are all individuals with our own wants, needs, desires…and dislikes. Continue reading

BCP/ IT DRP Plans: Never Consider Them Complete

All organizations with a Business Continuity Management (BCM) or Disaster Recovery (DR) program always strive to have their Business Continuity Plans (BCP) / Disaster Recovery Plans (DRP) in a state they can use: in a state they believe will cover them in any and all situations. They want their plans to at least cover the basic minimum so that they can be responsive to any situation. But if an organization takes its program – and related plans – seriously, then these plans are never fully complete.
For a plan to be truly viable and robust, it must be able to address as many possible situations as possible while at the same time must have the flexible enough to adapt to any potential unknown situations. If it’s ‘carved in stone’ it makes a bit tough to adapt the plan to the situation (the situation won’t adapt to your plan).
This flexibility – and it’s maintenance (which keeps the plan alive) – includes incorporating lessons learned captured from news headlines and then incorporating the potential new activities or considerations that may not be in the current BCM / DRP plan. These plans aren’t quick fixes or static responses to disasters; they are ‘living and breathing’ documents that need new information to grow and become robust. This is why they should never be considered as complete; as the organization grows and changes – and the circumstances surrounding the organization changes – so to must the BCM and DRP plans.
It’s like trying to pin a cloud to the sky; it can’t be done. A BCP / DRP plan can’t stand still; it must be flexible, adaptable and continue to grow.
Risk profiles and risk triggers will continue to change as the organization develops and implements its strategic and tactical goals and objectives – the BCM program and plans must be able to follow along to assist in ensuring the organization can respond to a situation that might take them off their strategic path. A good plan or program is not a destination, it’s really a desired state of being where plans and processes are nurtured to grow and expand – it’s not a plateau you reach and then stop.
So if you want the best BCP / DRP plans to address as many situations and scenarios as possible when your organization is hit by a disaster, understand that to ensure they do just that, don’t ever consider the plans complete. Think of them as an entity that needs to grow and needs attention, otherwise when you need your plans, they won’t be able to help you because they’d reflect contingencies and strategies that represent the company when the plan was first developed – which could be years earlier.

© StoneRoad 2014
A.Alex Fullick has over 17 years experience working in Business Continuity and is the author of numerous books, including “Heads in the Sand” and “BIA: Building the Foundation for a Strong Business Continuity Program.”

Regards,

A.Alex Fullick, MBCI, CBCP, CBRA, v3ITIL | Director, Stone Road Inc. | 1-416-830-4632 | alex@stone-road.com

“Failure isn’t about falling down, failure is staying down…” – Marillion