BCM & DR Communications: Telling Only Half the Story.

This last week has been quite the week for pedestrian and vehicle collisions and accidents. We even had a few people die this week due to such incidents. Yes, I feel for the friends and families of those that have been impacted yet, what struck me most about each situation, was the communication messages being conveyed.

IT’s easy to blame one side of the situation and in many cases that might be reality. But just like in BCM and DR, we must convey a message that everyone can understand. The communications have to be straight to it and yet be articulate enough for people of any walk of life to understand the message – and have it retained. They can’t just be to one side of the situation. Here’s what I mean.

Immediately after the first accident the police and responding Emergency Medical Services (EMS) personnel were placing the blame for the traffic incidents on the shoulders of those driving; there was no responsibility placed on the side of the pedestrian. I found this odd because it was clean in some of the situations that the pedestrian wasn’t following the rules set out for them and the reminder about the rules wasn’t coming from the police of EMS; it was only directed at the vehicle operators. Continue reading

We’re pleased to announce the new book by StoneRoad founder, A. Alex Fullick, is now available: “Testing Disaster Recovery and Business Continuity Plans: How to Plan and Execute Successful Tests”.  It comes on the heals of his successful book “Business Impact Analysis”. Like all of Mr. Fullick’s books, they are all based on real-world hands-on experiences taken from nearly 20 years in the BCM/DR industry.  Get your copy at amazon.com  or at our own shop on stone-road.com. Read the full press release below! Regards, The StoneRoad Team ************************************************** Continue reading

BCM & DR: Do We Hide Behind Technology?

If you’re like me, you gets lots of emails concerning Business Continuity, Disaster Recovery and Emergency Response advertisements. I even see lots of adverts in the industry journals and magazine’s; all of which say that the product they’re selling will help you with this problem or that problem. Many even say that with their product you’ll be able to communicate better. I’m not so sure about that last part. Continue reading

Canadian Disaster and Emergency Planning Changes Forever – Today (October 22, 2014)

Something was bound to happen eventually.  Isn’t that what disaster planning all about; prepare for the unplanned events that can throw things in chaos?   After years of never experiencing any sort of terrorist actions, today that changed in Ottawa, Canada.   Terrorists, which is what they attackers are being called at the moment, shot and killed a RCMP officer guarding the Canadian War Memorial and stormed the Parliament building, where Members of Parliament were actually on site.  On Monday – Oct 20/14 – a radical ran down two Canadian soldiers in uniform; one later dying in hospital. Continue reading

Status Reporting: A Blessing and a Curse!

Arrgghhh!!!  It’s one of those days! Status reports; we all hate doing them, or at least I’ve met enough people that dislike them it feels like everyone hates them.  They have to be created and submitted an inopportune times and get in the way of the job we’re trying to accomplish.  However, they are a key tool to communicate what you’re doing; the accomplishments (often overlooked), the current ‘lay-of-the-land’, the risks and issues and where you might be needed assistance from Sr. Mgmt to keep things on track.  In BCM/DR it can become a big pain in the ol’…well, you know.  This can be because BCM/DR often gets pushed to the backburner so why do a status report to detail activities on something no one really pays attention to anyway, right?  Many of the status report being used by organizations are so completely out of touch with reality, they are mostly thought of as negative and nothing but a burden, especially for those that have to populate them week after week.  Here’s just a small list of common complaints about status reports.

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Ontake Volcanic Eruption (Japan): Early Warning Systems Good Enough?

On Saturday, September 26, 2014 Mount Ontake – 200km west of Tokyo – suddenly erupted, spewing ash and rock over a wide area and killing nearly 50 people (at last count). What’s strange is that this volcanic eruption occurred with no warning – at least that’s what the specialists are saying at this stage. I’m not so sure that’s true.

It’s always been said that Japan has one of the best early warning / monitoring systems in the world due to its location on the Pacific Rim of Fire. If the best monitoring system in the world didn’t catch this, then is the best system even worth it? I mean, these systems are developed to help save lives and provide early warnings to evacuate people and ensure life safety. Yet, that didn’t happen so are the monitoring systems we have in place any good? Are they providing any help at all?  Continue reading

Ebola and People’s Overreaction?

So I’m listening to the radio in the car on the way home from work and not surprisingly there’s comments about the current Ebola crisis in West Africa – it is a major headline after all and serious matter. In fact, as I was listening this particular broadcast was talking about the fact that Ebola had made its way to Dallas, Texas from Liberia via a male visitor.

Now, what got me surprised was that commentators and experts were saying that people should be panicked or scared of Ebola (in the Western world anyway) and I agree with them. But then they went on to kind of criticize people for being scared; taking their kids out of school, buying masks and disinfectants. They were saying that people were over reacting and there was no need to do this sort of thing. Yet, when flu season in making the rounds – in schools, office buildings, subway systems and shopping malls – people are blamed for not taking the proper precautions to ensure they don’t catch the flu, getting sick and getting other sick (and taking a flu shot of course). So what’s the difference? Continue reading