I remember the days when we used to teach people how to communicate during crisis or stressful situations and provide lists of what to do and what not to do in front of the media. There was media training provided and organizations had media spokespeople. The advent and expansion of social media means that this seems to have fallen by the wayside…or at least that’s the perception created by some individuals that obviously never received any kind of crisis training – communications and then some. Continue reading
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